When dealing with employee benefits, our expert staff has combined experience of over 115 years! We embrace our motto, “Our Name is Our Mission”. Our clients and employees always come first and are given our greatest priority. We will advocate on behalf of you and your employees in all things “benefits” in a timely, proactive manner.
Sylvia Collins is an operations manager with a dynamic career spanning public relations, customer service, and 15+ years of experience in the dental insurance industry. She brings a wealth of expertise to our team and actively supports and promotes our ongoing commitment to benefits and client advocacy. Her dedication to our values is evident through her impeccable ethics and integrity.
Originally from Southeastern New Mexico, Sylvia’s strong work ethic was shaped by the region’s values. Her husband and four children are her support system and inspiration for professional success. When not immersed in the world of insurance, Sylvia enjoys supporting her children’s sports activities, pampering her pup, dancing with her husband, mountain biking, swimming, challenging puzzles, hiking, and board games.
Sylvia’s unwavering integrity and dedication make her an asset to our team, and her passion for continuous improvement drives positive outcomes for clients and colleagues alike.
Stephanie L. Garcia brings over 30 years of experience in the healthcare and insurance industries, with a notable background in insurance, client service, and account management. She is recognized for her warmth, integrity, and extensive industry knowledge, which has earned her a trusted reputation among both clients and colleagues.
Throughout her career, Stephanie has demonstrated a strong commitment to professional excellence and leadership. She has actively volunteered in various professional roles, most recently serving as Treasurer for the New Mexico Chapter of the National Association of Benefits and Insurance Professionals (NABIP). Her involvement with NABIP spans more than 25 years at both the national and local levels.
Stephanie is passionate about building meaningful relationships, delivering exceptional service, and providing heartfelt care for others—values that align perfectly with our mission.
Outside of work, Stephanie enjoys traveling, relaxing at her lake house, and, most importantly, spending quality time with her family and grandchildren. She is happily married and values maintaining a balance between her professional dedication and personal joy.
Melissa Arellano is a proud native New Mexican, originally from Santa Fe and now residing in Rio Rancho. She brings over a decade of experience in sales, marketing, and administrative support—particularly in the hospitality and nonprofit sectors. Her professional background includes managing client relationships, coordinating marketing initiatives, and supporting organizational growth through thoughtful customer service and strategic outreach.
Prior to joining Client First, Melissa held various leadership roles at respected resorts and hospitality properties throughout New Mexico and Texas. She also served as Office Administrator for the Alzheimer’s Association, where she led statewide outreach efforts to educate and support caregivers and veterans impacted by dementia. That chapter remains one of the most meaningful in her career.
Melissa’s combination of professionalism, warmth, and communication skills makes her a valuable member of the Client First team. She thrives on building meaningful connections and making a positive difference in people’s lives.
Outside of work, Melissa enjoys spending time with her four children, cheering them on in their academic, athletic, and equestrian pursuits. She also treasures time at home with her two beloved dogs.